Shipping & Returns

Shipping and Delivery

We currently ship within the continental United States. Orders are typically processed and shipped on business days between the 22nd and 26th of each month. Orders arrive within 7–10 business days of their ship date, although times may vary due to seasonality, availability, or order volume. Once shipped, you’ll receive a tracking number via email. Route to Roots Wellness is not responsible for lost, delayed, or damaged packages once they leave our facility, but we’ll always do our best to help resolve any issues. Shipping costs are calculated and displayed at checkout unless included in your subscription.

Subscription Services

When you purchase a subscription, you agree to recurring billing at the frequency specified during checkout. Per our Cancellation Policy, you may cancel your subscription through your account or by contacting us (see Cancellation Policy in Terms & Conditions) by the 15th of the month. Subscription prices include standard shipping within the continental U.S. and are subject to change without notice.

 

Returns and Refunds

All product sales are final. Due to the handcrafted and consumable nature of our products, we do not accept returns or issue refunds once an order has shipped. If your order arrives damaged, incomplete, or incorrect, please notify us within 7 days of delivery at coco@route2rootswellness.com with your order number and photos of the issue. We will work with you to make it right, which may include a replacement or store credit at our discretion.