privacy-policy

Privacy Policy

Last updated: November 5, 2025

At Route to Roots Wellness, your privacy matters just as much as your wellness. We believe in transparency, trust, and treating your information with the same care we give our herbs — with integrity, intention, and respect.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

By using our site or purchasing from Route to Roots Wellness (“we,” “us,” or “our”), you agree to the terms of this Privacy Policy.

Information We Collect

We collect information in a few simple ways and only what we need to serve you better.

a. Information You Provide Directly

When you shop, subscribe, or contact us, you may share:

  • Your name and contact details (email, phone, address)

  • Payment and billing information (processed securely by third-party payment providers)

  • Information about your preferences or wellness interests (for example, when signing up for subscriptions or workshops)

b. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address, browser type, and device information

  • Pages visited, time spent, and referring sites

  • Cookie data (see Cookies and Analytics below)

We use this information to improve your experience, analyze trends, and ensure our website runs smoothly.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders or subscriptions

  • Communicate with you about your purchase, delivery, or upcoming events

  • Send optional wellness updates, offers, and seasonal news (only if you opt in)

  • Improve our website, products, and customer experience

  • Comply with legal and tax obligations

We never sell or rent your personal information to third parties.

How We Protect Your Information

We use secure, encrypted systems and trusted third-party platforms (such as Shopify, PayPal, or Stripe) to process payments and store limited customer data.  Access to personal information is restricted to authorized team members who need it to serve you.

While no digital system is 100% secure, we take all reasonable steps to safeguard your data from loss, misuse, or unauthorized access.

Sharing Information with Third Parties

We only share your information with third parties who help us operate our business, such as:

  • Payment processors (for secure transactions)
    Shipping carriers (to deliver your orders)

  • Email or marketing platforms (to send updates if you subscribe)

These partners are required to protect your information and use it only for the services they provide to us. We may also share information if required by law or to protect our rights, safety, or customers.

Email Communication and Marketing Preferences

If you sign up for our newsletter or wellness updates, you’ll occasionally receive emails about new blends, events, or educational content.
 You can unsubscribe anytime by clicking “Unsubscribe” at the bottom of our emails or by contacting us directly at coco@route2rootswellness.com.

We respect your inbox — we only send what we believe adds real value to your wellness journey.

Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Remember your preferences (like what’s in your cart)

  • Analyze site traffic and improve functionality

  • Support marketing tools such as social media pixels or analytics

You can disable cookies through your browser settings, but some parts of the site may not function properly without them.

Data Retention

We retain your information only as long as needed to fulfill your orders, manage your subscriptions, comply with legal requirements, or improve your experience.  If you wish to have your data deleted, please contact us.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Withdraw consent for marketing communications

  • Lodge a complaint with a privacy authority

To exercise any of these rights, please contact us at coco@route2rootswellness.com. We’ll respond within a reasonable timeframe.

Contact Us

Questions, concerns, or data requests?
We’re here to help. You can reach us at:

coco@route2rootswellness.com
Route to Roots Wellness

We handle all privacy inquiries with care and confidentiality.


Updates to This Policy

Occasionally, we may update this privacy policy to reflect new practices or regulations. The most recent version will always be posted on our website with an updated “Last Revised” date.
Your continued use of our site after any changes means you accept the revised policy.

Summary

We protect your privacy.  We never sell your information.  And we only use what we need to serve you with care.

Rooted in honesty. Grounded in respect. Crafted for your peace of mind.